Perform a System check

A Victron Energy product is always part of a bigger system. Please double check the following before reaching out to your dealer for support.

  • Are the batteries old, broken or empty?
  • Are there any faulty or loose fuses, cables or isolator switches?
  • Is the AC load too high or is there a short-circuit?
  • Is the grid or generator bad?
  • Are the generator settings correct?
  • Does the system suit the product?
  • Is the system configured correctly?

Please read Victron's Wiring Unlimited reference guide and confirm that the systems electrical wiring is suitable.

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Support Request

to your local dealer

Where to find my serial number?

Need support?
We help you connect to your dealer based on your serial number. They are trained and responsible to help you with your issue.

Please consider reviewing the checklist before submitting.

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Why create a support request?

  • Create a complete request in 5 minutes
  • Better and faster advice (when info is complete)
  • Receive dealer contact details per e-mail after submission
  • Your request is tracked and monitored on service Quality
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How can I find my serial number?

You can locate your serial number in the VictronConnect app or physically on the device, printed on a sticker. The serial number usually starts with "HQ". Check our FAQ about Serial numbers

Find your serial through VictronConnect
  1. Connect to the device in the VictronConnect app and tap the settings
  2. In the settings screen on the top right, tap the 3 dots and tap Product info.
  3. Within this screen you can see the serial number starting with HQ