Support Request

Where to find my serial number?

Do you need support? We can help you connect with the original dealer. Before submitting a request please consider viewing the checklist.

If you still need support after consulting the checklist then feel free to submit a request.

Checklist

Please be aware that a Victron Energy product is always part of a bigger system.

The system needs to be checked before support is sought. Pay attention to these items when performing a system check:

  • The batteries might be old, broken or empty.
  • There are faulty or loose fuses, cables or isolator switches.
  • The AC load is too high or has a short-circuit.
  • The grid or generator is bad, or there are wrong generator settings.
  • The system does not match the product.
  • The system is configured wrong.

Thank you!

Your request will be forwarded to the original dealer

For product and technical support and warranty claims, your original dealer needs to resolve that. They will contact you shortly. If the issue is not resolved, please contact the Victron Energy sales manager in your region.

OK

How can I find my serial number?

You can locate your serial number in the Victron-connect app or physically on the device, printed on a sticker.

The serial number usually starts with "HQ".

Find your serial through Victron-connect
  1. Connect to the device in the Victron-connect app and tap the settings
  2. In the settings sceen on the top right, tap the 3 dots and tap Product info.
  3. Within this screen you can see the serial number starting with HQ